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Terms And Conditions

Diamond Cabinets Limited Lifetime Warranty

Diamond Cabinetry warrants the original consumer purchaser for as long as they own their home that the Diamond Cabinetry products will be free from defects in material and workmanship under normal use. This warranty is only applicable to products used in residential applications within the United States and is not transferable to subsequent owners.

Diamond Cabinetry will elect at its discretion to either repair or replace the defective material or component, free of charge. This warranty covers only parts and materials of the products supplied by Diamond Cabinetry. Not covered under this warranty are counter tops, appliances, plumbing fixtures, etc. or the costs, including labor, to remove and reinstall materials and related components such as fittings, appliances, etc.

This warranty shall become void if the cabinets are in any way modified, improperly installed or damaged prior to or during the installation. Furthermore, this warranty will not apply to cabinets damaged by misuse, neglect, abuse, acts of God, exposure to moisture, exposure to extreme temperatures or the effects of normal wear and tear.

Natural woods may vary in color, characteristics and exhibit subtle changes as they age. For example, white painted face frames may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.

Diamond Cabinetry reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured.

The repair(s) or replacements(s) are contingent upon the current product offerings of styles and construction options within the Diamond Cabinetry products at the time of the warranty claim. If a warranty claim is filed after a Diamond Cabinetry product becomes obsolete, Diamond Cabinetry reserves the right to honor the warranty in one of the following fashions:

1. To replace the affected component with a new component of the same style.

2. To replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable product style of the originally purchased style.

If components are replaced, Diamond Cabinetry cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application. This is due to the changes that occur during the woods' natural aging process, affecting its color and grain.

THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF DIAMOND CABINETRY AND IS IN LIEU OF AND DIAMOND CABINETRY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This warranty gives you specific legal rights and you may have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

KitchenCraft Cabinets Limited Lifetime Warranty

Kitchen Craft warrants to the original consumer purchaser for as long as they own their home that Kitchen Craft cabinet Products will be free from defects in material and workmanship under normal use. This warranty is only applicable to Products used in residential applications within the United States and Canada and is not transferable to subsequent owners.

Should defects in material or workmanship exist during the applicable warranty period in any Kitchen Craft Product, Kitchen Craft will elect at its discretion to either repair or replace the defective material. This warranty covers only parts and materials of the Products supplied by Kitchen Craft. Not covered under this warranty are flooring, tile, sinks, accessories, counter tops, appliances, plumbing fixtures, etc. or the costs, including labor, to remove and reinstall materials and related components such as fittings, appliances, etc.

This warranty shall become void if the cabinets are in any way modified, improperly installed or damaged prior to or during the installation. Furthermore, this warranty will not apply to cabinets damaged by misuse, neglect, abuse, acts of God, exposure to moisture, exposure to extreme temperatures, normal incidental deterioration such as nicks, scratches, abrasions and natural aging whether resulting from the effects of normal wear and tear or abnormal use. Natural woods may vary in color, characteristics and exhibit subtle changes as they age. For example, white painted face frames may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty. PLEASE CONTACT KITCHEN CRAFT ABOUT WOOD AND FINISH SPECIFICATIONS, AS WELL AS HUMIDIFICATION GUIDELINES AND CUSTOMER CARE SUGGETIONS. Kitchen Craft reserves the right to alter design, specifications and material without obligation to make similar changes to Products previously manufactured.

The repair(s) or replacement(s) are contingent upon the current Product offerings of styles and construction options within the Kitchen Craft Products at the time of the warranty claim. If a warranty claim is filed after a Kitchen Craft Product becomes obsolete, Kitchen Craft reserves the right to honor the warranty in one of the following fashions: 1. To replace the affected component with a new component of the same style. 2. To replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable Product style of the originally purchased style.

If components are replaced, Kitchen Craft cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application. This is due to the changes that occur during the woods’ natural aging process, affecting its color and grain.

This warranty sets forth your sole and exclusive remedy as a warranty holder for any non-conformity in a cabinet Product. In no case will Kitchen Craft be liable to you or to any other person for any consequential, special, or indirect losses or damages of any kind. THIS LIMITED WARRANTY IS IN LIEU OF AND KITCHEN CRAFT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.

This warranty gives you specific legal rights and you may have other rights, which vary from state to state and province to province. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. If this Limited Warranty is deemed to have failed of its essential purpose, in no event will Kitchen Craft’s entire liability exceed the lesser of the Product’s or the non-conforming component’s purchase price.

Decora Cabinets Limited Lifetime Warranty

Decorá warrants to the original consumer purchaser for as long as they own their home that Decorá Cabinetry products will be free from defects in material and workmanship under normal use. This warranty is only applicable to products used in residential applications within the United States and is not transferable to subsequent owners. Original Consumer Purchaser means the person who owns and occupies the home in which the product is initially installed, or purchases the dwelling from the builder/contractor/developer and is the first occupant of that dwelling.

What This Limited Warranty Does Not Cover

This Limited Warranty does not apply to Product: (i) installed outdoors; (ii) used for purposes for which it is not designed or intended by Decorá; (iii) which has been subjected to misuse, vandalism, abuse, negligence, or accident; (iv) which has been improperly stored (if Product must be stored, it should be covered and stored in a humidity/temperature controlled environment away from direct sunlight); (v) which has been improperly installed, cleaned or maintained; (vi) which has been subjected to improper temperature and/or humidity extremes (temperature outside the range of 50-85ºF, humidity outside the range of 30-55%); (viii) fire, flood, and acts of God; (ix) exhibiting normal wear and tear; and (x) not purchased in, or installed in, the United States.

In addition, natural woods may vary in color and characteristics and exhibit subtle changes as they age. For example, painted doors, drawer fronts and face frames may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, and other environmental conditions may also affect the color and integrity of your finish over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this Limited Warranty. Certain household cleaners and other substances may also affect the color and integrity of the Product's finish over time. Any such effects on the color and/or integrity of the finish over time are not covered by this Limited Warranty. Decorá includes cabinetry care instructions with the Product, and those instructions are also available from Decorá or its authorized dealers.

Warranty Holder's Sole and Exclusive Remedy Under This Limited Warranty

In the event of non-conformity in workmanship or materials in one or more components of the Product, Decorá’s sole obligation is, at its sole option, to repair or replace any non-conforming component. This is the warranty holder’s sole and exclusive remedy for the Product under this Limited Warranty. By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (i) labor costs for the removal, or reinstallation of the Product, or non-conforming part thereof; (ii) labor costs or material charges for the removal,  reinstallation, replacement or refinishing of other items or building materials (such as, but not limited to, counters, sinks, tiles, flooring, appliances, or plumbing fixtures) which must be removed, replaced, reinstalled or refinished in order to repair or replace the non-conforming Product. When a claim for warpage/joint separation/wood growth is submitted, Decorá may, at its sole option and after inspection, defer action for 12 months to allow the Product to acclimate to the installed environment.

The repair or replacement obligations under this Limited Warranty are contingent upon the current product offerings of styles and construction options within the Decorá products at the time of the warranty claim. If a warranty claim is filed for an obsolete Product, and Decorá elects to repair or replace the non-conforming obsolete Product, Decorá reserves the right, at its sole option, to honor its repair or replacement obligations under this Limited Warranty by either: 1) replacing the affected component with a new component of the same style; or 2) replacing the affected component and any other component(s) to achieve a uniform appearance with a similar and comparable product style of the originally purchased style. If components are replaced or repaired, Decorá cannot guarantee that the finish of these replacements or repaired Product will exactly match the finish and appearance of other Product installed at the premises. This is due to the changes that occur during the woods’ natural aging process, affecting its color and grain.

DISCLAIMER OF WARRANTIES

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCHWARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAYNOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERRIGHTSWHICH VARY FROM STATE TO STATE. EVEN IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL DECORÁS ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT WARRANTED HEREUNDER, OR THE NON-CONFORMING PORTION THEREOF, WHICHEVER IS THE LESSER AMOUNT.

Economy Cabinets 5-Year Warranty

GrandCabinets.com hereby warrants to the original purchaser, for residential applications only, that all cabinets and accessories, hinges and all drawers, including system hardware, are free from defects in materials and workmanship. This warranty runs for five years and begins upon the date of delivery to you. This warranty is expressly limited to repair or replacement of the defective part at the discretion of GrandCabinets.com, and does not include labor for removal or replacement. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence.

Additional Limitations and Disclaimers

GrandCabinets.com makes no other warranties other than those set forth herein and all other warranties are hereby disclaimed. The implied warranties of merchantability and fitness for a particular purpose are limited in duration to the length of the limited warranty period. The limited warranties set forth herein are limited to the first and original buyer and are not transferrable thereafter. In no event shall GrandCabinets.com be liable for incidental or consequential damages to the purchaser or to any third party, including, without limitation, damages arising from personal injury, lost profits, loss of business opportunity, loss of property, economic losses, or statutory or exemplary damages, whether from negligence, warranty, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Claims

All claims for defective cabinets and accessories must be submitted to GrandCabinets.com in writing and must specify the defects present in the cabinets and accessories. After GrandCabinets.com has had an opportunity to inspect the cabinets and accessories, they will, at their discretion, either replace defective cabinets and accessories or repair any defects in the cabinets and accessories. All claims must be submitted to the following address: 6911 Topanga Canyon Boulevard Suite 203, Canoga Park, California 91303

Cabinet Replacement Policy

Return Policy

Please check your order for accuracy and completeness as soon as your cabinets are received. Unfortunately, due to our extremely competitive pricing, we do not have the profit margins to allow us to accept returned items. Everything that we order from the Masterbrand line is built to order, so we cannot return those to the factory. Everything from the Economy line cannot be returned unless there is a defect in the product. This is why we HIGHLY recommend going over your order thoroughly before you place it. We will also double check it with you on our end to ensure there are no mistakes. Upon the rare incidents that we make mistakes in the order, we will replace it with no cost to the customer.

Customer Responsibilities

The customer is responsible for opening and inspecting the product as soon as possible. The customer is responsible for contacting GrandCabinets.com Customer Service to request a Return or Replacement order. If the item arrived damaged by shipping or defective from the company, we will replace the item at no cost to you.

Replacement Order Procedures

Please contact GrandCabinets.com Customer Service to process all after-sale orders:

  • All Return & Replacement orders must be authorized by Customer Service
  • Product that has been installed is not eligible for return
  • Modified product (by GrandCabinets.com or Installer) is not eligible for return
  • Designer Paint Collection cabinet colors are not eligible for return
  • All returned product must be in original packaging
  • GrandCabinets.com may not ask for product to be returned and for customer to field destroy
  • Photographs may be required to process return

Shortage on Delivery:

The Delivery Agent AND the customer are responsible for checking delivery and noting any shortages. If an order is found to be incomplete, customer will go to GrandCabinets.com Customer Service and order required replacement. The Delivery Agent will note shortage but will not place re-order. A no charge “Rush” replacement order will be processed by Customer Service and will be shipped on the next available truck in the customer’s area.

Freight Damage: 

Customer is responsible to check order upon receipt to determine if any delivery damage has occurred. In the event of damage, the customer will place a replacement order with GrandCabinets.com Customer Service – the delivery agent will make note of damage but will not place order. (If damage is not noted at time of delivery please see Concealed Damage section.) NOTE: Any pictures that can accompany order will help expedite replacement order. Customer Service will determine if item will be returned to GrandCabinets.com or field destroyed based on information gathered. GrandCabinets.com may require a field inspection of damage before entering a replacement order.

Concealed Damage:

Concealed damage is any damage noted after clean delivery has been accepted without any notification of damage. Concealed damage is defined as damage found after cabinetry has been unpacked and delivery agent has departed. Customer will report damage to GrandCabinets.com Customer Service for product replacement. Customer has thirty (30) days, from date of delivery, to report concealed damage and receive no charge replacements. We strongly recommend that customer inspect product as soon as possible after delivery, and at least ten (10) days prior to installation.

Defective Product (No Charge Replacement):

The customer is responsible for checking order to determine if there is any defective product. Customer will report defects to GrandCabinets.com Customer Service for product replacement. Customer has thirty (30) days, from date of delivery, to report defective products. GrandCabinets.com may request pictures in lieu of inspection to help expedite replacement order process.

Defective Product Replacement: 

GrandCabinets.com reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door – not the entire cabinet or minor touch-up to the cabinetry. Final adjustments of the doors, hinges and drawers are common and are not considered as defective. Defective cabinets, parts and pieces will be replaced on a “Rush” basis.

Climate Considerations: 

Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. These changes are not considered defective.GrandCabinets.com wood components are dried, stored and assembled in a controlled environment to minimize dimensional changes after the product leaves our factory. This means the moisture content in our product is controlled to work optimally in most US locations. If you install (or store product for an extended time period) in an extremely humid area of the country, or in a building without air-conditioning, you can expect cabinet components to change dimensionally. This change is generally more in width than height. We design our product to accommodate some of this dimensional change and we use state-of-the-art hinges with significant adjustability. The components of mitered doors also change dimensionally, but the full effect is mitigated by the floating center panel design. If you would like to know more about the dimensional changes in wood, please contact GrandCabinets.com Customer Service.

Warped Doors:

There are three reasons why cabinet doors may warp or appear warped:

  1. Doors may warp a small amount soon after installation because cabinets are taken from a controlled factory environment and placed in a different environment. Warped doors will generally straighten out after a new home (and reconstruction) goes through a complete heating and cooling season. GrandCabinets.com requires that doors go through a complete heating and cooling season before replacements are considered. NOTE: A hinge adjustment will improve the fit of the door as the cabinet progresses through a heating and cooling season.
  2. Improperly installed cabinets can cause doors to appear warped. GrandCabinets.com requires that doors be tested for warp before replacements are considered.
  3. Improperly adjusted hinges can cause doors to appear warped. A hinge adjustment will improve the fit of the door. GrandCabinets.com requires the doors be tested for warp before replacements are considered.

The best time to test a door is after a complete heating and cooling season. To test a door, lay the door on a flat surface and measure, to the nearest sixteenth of an inch, the gap between the surface and the door.

Door Height:

Warped is indicated when:

12″ or less

gap is greater than 1/16″

13″ to 24″

gap is greater than 1/8″

25″ to 41″

gap is greater than 3/16″

 

Cabinet Wood Species and Finish: 

Wood is a product of nature. How wood looks and feels is affected by climate, soil nutrients, growing season, season of harvest and age at harvest. Wood contains natural imperfections that are part of its appeal and character. Every piece of wood—even within the same tree—is slightly different in color, texture and grain from every other piece. All wood species and finishes should avoid long term exposure to moisture. Cabinet finish stain & paint also have variations because they are applied to wood products that are not perfectly consistent. NOTE: All veneer wood products react differently to stain or paint process. Applied side panel material (veneer) does not have the same character traits as solid hardwood and may vary in color, graining, sheen and tone depths.